日本文化交流大使として世界中のゲストに日本文化を伝える

About
Cultural Representative
Program

Participants represent Japan’s culture and heritage.

The Cultural Representative Program is part of Disney International Programs. The participant’s primary job is to share the culture, history and traditions of Japan while working in the Japan Pavilion at Epcot. Participants apply for a Q-1 visa to work as an employee of Mitsukoshi USA Inc.

Work Experience

日本文化交流大使とし得られる3つの体験

Sharing Japanese culture

Program participants work in the Japan Pavilion at Epcot, one of four theme parks at Walt Disney World Resort. Participants will be assigned to work on either the Food and Beverage or Merchandise team. The mission is “To provide authentic cultural experiences of Japan to guests of all generations in the world, while exceeding all expectations”

Work location

The Japan Pavilion is operated by Mitsukoshi U.S.A Inc.

  • Japan Pavilion
  • Store
  • Teppan Edo
  • Tokyo Dining
  • TAKUMI-TEI
  • Katsura Grill
  • Kabuki Café
  • Graden House
  • Mitsukoshi in Japan Pavilion

The Cultural Representative Role

There are several positions within the Food and Beverage and Merchandise teams. All positions share Japanese culture with our guests.

Merchandise Store

  • 接客販売

    Merchandise Store Guest Service.

    In this Merchandise role, you will recommend and explain merchandise items to our guests. On our team, we also provide entertainment for the “Pick A Pearl” and “Sake Tasting” interactive experiences.

  • 接客販売

    Merchandise Store Guest Service.

    In this Merchandise role, you will recommend and explain merchandise items to our guests. On our team, we also provide entertainment for the “Pick A Pearl” and “Sake Tasting” interactive experiences.

Food & Beverage – Table Service Restaurant

  • Teppan Edo・Tokyo Dining 受付・ご案内

    Table Service Restaurant. Guest Service.

    In this Food & Beverage role, you will welcome guests to our dining experiences and provide information about the two Mitsukoshi Restaurants. This position will be in charge of checking in guests for their reservations, assigning tables and guiding guests to their tables.

  • Teppan Edo サーバー

    Table Service Restaurant. Teppan Edo Server.

    As a Server in Teppan Edo restaurant, you will share your culture through Japanese cuisine and customize guest orders to be prepared table-side on a teppanyaki grill. You will also be responsible for serving food and drinks to our guests.

  • Teppan Edo 鉄板シェフ

    Table Service Restaurant. Teppan Chef.

    As a Chef in Teppan Edo restaurant, you will perform onstage through a visual, culinary experience. As you entertain guests tableside while cooking on a teppanyaki grill, you will also share the culture and customs of Japan.

  • Tokyo Dining サーバー

    Table Service Restaurant. Tokyo Dining Server.

    As a Server in Tokyo Dining restaurant, you will welcome our guests to the vibrant setting of Tokyo, and introduce traditional Japanese food to the guests including sushi, tempura and udon. You will also be responsible for customizing orders and serving food and drinks to our guests.

  • Tokyo Dining 寿司シェフ

    Table Service Restaurant. Sushi Chef.

    As a Sushi Chef in Tokyo Dining restaurant, you will share the rich traditions of sushi making in an onstage kitchen. You will bring Japanese culture to life through beautiful works of art created from the freshest ingredients.

  • Takumi-Tei 受付・ご案内

    Signature Restaurant. Takumi-Tei Guest Service.

    This position will be in charge of checking in guests for their reservations, assigning tables and guiding guests to their tables at our signature restaurant. Takumi-Tei Guest Service will also answer any inquiries from guests while working at the outside podium.

  • Takumi-Tei サーバー

    Signature Restaurant. Takumi-Tei Server.

    Takumi-Tei, our signature restaurant, offers multi course meals. As a Server in signature restaurant, this position will introduce the story behind the menu items to guests while serving meals and drinks.

Food & Beverage – Quick Service Restaurant

  • Katsura Grill 接客販売

    Katsura Grill

    In this Quick Service role, you will be assigned to work at three different locations during the program. This position will explain and suggest menu items to guests and serve food and drinks. Katsura Grill offers Japanese cuisine in a casual setting. This location has larger variety of menu than other quick service locations.

  • Kabuki Café 接客販売

    Kabuki Café

    This kiosk located on the promenade offers shaved ice, snacks and drinks.

  • Garden House 接客販売

    Garden House

    This drink station offers variety of beverages includes alcohol drinks.

Store and Restaurants in Japan Pavilion

Our merchandise store and restaurants have a theme called “Japan: land of harmony, where tradition and innovation coexist”. The merchandise store is divided into four zones, and we offer three dining experiences in our pavilion. Guests will enjoy “a virtual experience to Japan” and “a journey to the land of harmony, tradition and modernity.”

Living

Living in the Disney Housing.

Participants reside in Disney-sponsored housing properties while sharing apartments with other Disney Internships & Programs participants from around the world. The Disney Housing team arranges the housing assignments, and participants will meet their roommates once they arrive at their apartment. It is possible to make a roommate request; however, this arrangement cannot be guaranteed. Every month, the Disney Housing team organizes fun, social events for participants. Participants are able to join the events and make friends from all over the world!

プログラム専用アパートでの共同生活

There are four apartments complexes: The Commons, Patterson Court, Vista Way and Chatham Square

Below is an example of the major amenities included in the unit:

Kitchen Refrigerator, Dish washer, Oven, Microwave, Stove
Living room Table, Sofa
Bed room Mattress, Night stand, Closet
Bath room Shower, toilet
Others A/C, land phone, Wi-Fi

*Housing facility and amenities may change without notice. Please visit following Disney’s official social media links.

Learning

Opportunity to learn “Hospitality” from Disney and Mitsukoshi

Participants will start their learning experience from the moment they accept their offer for the program. Mitsukoshi will provide our standard service seminars and other related seminars that will help train participants to interact with guests in English. Participants will learn the customer service style provided by Mitsukoshi and Disney. At the end of the program, participants will have a greater knowledge of the hospitality business, and training from two world-renowned companies from Japan and the U.S.
 
After the program, participants will have the skills and confidence to work in other companies in Japan or overseas.

プログラム期間を通して提供される充実の教育プラン

Mitsukoshi Seminars during the program.

These are the example for seminars provided by Mitsukoshi U.S.A. Inc.

Pre-departure education

Pre-departure Seminar This seminar is available to anyone who accepts their offer for the program. Participants will review the material, provided by Mitsukoshi, to prepare for their departure. Participants will be informed on what to bring and what will be needed to learn before they arrive in Orlando. All Mitsukoshi U.S.A. Inc. members need to familiarize themselves with the “Mitsukoshi Look”. This is based on the “Disney Look” but designed for those who are working in the Japan Pavilion. In this seminar, participants will learn how to work with professionalism, both in their actions and in their appearance.

Seminars for after arrival.

Hospitality English Participants will learn how to appropriately communicate with guests using proper English. This seminar is designed to teach participants how to interact with guests from all over the world. After this class, participants are able to express “hospitality with sincerity” by verbal communication.
Omotenashi Seminars This is a mandatory session for all onstage employees who are working in the Japan Pavilion. They will learn the Japanese service manner. Our goal is to make our guests feel like they are really in Japan. In order to create this experience, participants will learn to work with a hospitality mindset.

During the program.

Junior seminars and Senior Seminars. There are several seminars that will be provided by Mitsukoshi U.S.A. Inc. At these seminars, participants will gain product knowledge of our merchandise items or food menu, as well as improve their guest service skills.