PROGRAM

日本文化交流大使として世界中のゲストに日本文化を伝える

About
Cultural Representative
Program

Participants represent Japan’s culture and heritage.

The Cultural Representative Program is part of Disney International Programs. The participant’s primary job is to share the culture, history and traditions of Japan while working in the Japan Pavilion at Epcot®. Participants apply for a Q-1 visa to work as an employee of Mitsukoshi USA Inc.

Work Experience

Earning

日本文化交流大使として得られる3つの体験

Sharing Japanese culture

Program participants work in the Japan Pavilion at Epcot, one of four theme parks at Walt Disney World Resort. Participants will be assigned to work on either the Food and Beverage or Merchandise team. The mission is “To provide authentic cultural experiences of Japan to guests of all generations in the world, while exceeding all expectations”

Work location

The Cultural Representative Role

There are several positions within the Food and Beverage and Merchandise teams. All positions share Japanese culture with our guests.

Merchandise Store

  • 接客販売

    Merchandise Store Guest Service.

    In this Merchandise role, you will recommend and explain merchandise items to our guests. On our team, we also provide entertainment for the “Pick A Pearl” interactive experiences. There is also a unique opportunity to work with the internationally renowned Japanese brand, MIKIMOTO.

Food & Beverage. Table Service Restaurant

  • テーブルサービスレストラン 受付・ご案内

    Table Service Restaurant. Guest Service.

    In this Food & Beverage role, you will welcome guests to our dining experiences and provide information about the two Mitsukoshi Restaurants. This position will be in charge of checking in guests for their reservations, assigning tables and guiding guests to their tables.
  • テーブルサービスレストラン Teppan Edo サーバー

    Table Service Restaurant. Teppan Edo Server.

    As a Server in Teppan Edo restaurant, you will share your culture through Japanese cuisine and customize guest orders to be prepared table-side on a teppanyaki grill. You will also be responsible for serving food and drinks to our guests.
  • テーブルサービスレストラン 鉄板シェフ

    Table Service Restaurant. Teppan Chef.

    As a Chef in Teppan Edo restaurant, you will perform onstage through a visual, culinary experience. As you entertain guests tableside while cooking on a teppanyaki grill, you will also share the culture and customs of Japan.
  • テーブルサービスレストラン Shiki-sai サーバー

    Table Service Restaurant. Shiki-sai Server.

    As a Server in Table Service Restaurant, you will welcome our guests to the vibrant setting of Tokyo, and introduce traditional Japanese food to the guests including sushi, tempura and udon. You will also be responsible for customizing orders and serving food and drinks to our guests.
  • テーブルサービスレストラン 寿司シェフ

    Table Service Restaurant. Sushi Chef.

    As a Sushi Chef in Table Service Restaurant, you will share the rich traditions of sushi making in an onstage kitchen
  • テーブルサービスレストラン 受付・ご案内

    Signature Restaurant. Takumi-Tei Guest Service.

    This position will be in charge of checking in guests for their reservations, assigning tables and guiding guests to their tables at our signature restaurant. Takumi-Tei Guest Service will also answer any inquiries from guests while working at the outside podium.
  • テーブルサービスレストラン 受付・ご案内

    Signature Restaurant. Takumi-Tei Server.

    Takumi-Tei, our signature restaurant, offers multi course meals. As a Server in signature restaurant, this position will introduce the story behind the menu items to guests while serving meals and drinks.
  • テーブルサービスレストラン バーテンダー

    Signature Restaurant. Takumi-Tei Bartender.

    Takumi-Tei offers a large variety of alcohol drinks. Bartender will prepare cocktails and other beverage items at the on-stage bar.

Food & Beverage. Quick Service Restaurant.

In this Quick Service role, you will be assigned to work at three different locations during the program.

  • Katsura Grill 接客販売

    Katsura Grill

    This position will explain and suggest menu items to guests and serve food and drinks. Katsura Grill offers Japanese cuisine in a casual setting. This location has larger variety of menu than other quick service locations.

  • Kabuki Cafe

    This kiosk located on the promenade offers shaved ice, snacks and drinks.

  • Garden House

    This drink station offers variety of beverages includes alcohol drinks.

Store and Restaurants in Japan Pavilion

Mitsukoshi operate merchandise store and restaurant in the Japan Pavilion at Epcot. "Japan - land of harmony, where Tradition and Innovation Coexist.” We strive to create an experience that makes guests from around the world feel as if they are traveling through Japan.

  • 姫路城: 城門
  • 姫路城: 城壁
  • 姫路城内: 三越ショップ･正面入口
  • 三越ショップ: 錦の賑わい
  • 三越ショップﾟ: 禅の静寂
  • 三越ショップﾟ: 禅の静寂
  • 三越ショップ: 禅の静寂･呉服コーナー
  • 三越ショップ: 禅の静寂･盆栽コーナー
  • 三越ショップ: 時代の調和
  • 三越ショップ: 時代の調和･縮緬コーナー
  • 三越ショップ: 時代の調和
  • 三越ショップ: 革新の趣･ピック・ア・パール・コーナー
  • 三越ショップ: 革新の趣･ピック・ア・パール・コーナー
  • 三越ショップ: 革新の趣･装飾用日本刀コーナー
  • 三越ショップ: 革新の趣･ミキモト真珠コーナー
  • 三越ショップ: 革新の趣･キャラクター玩具コーナー
  • 三越ショップ: 革新の趣･キャラクター玩具コーナー
  • 三越レストラン: Teppan Edo･入口
  • 三越レストラン: Teppan Edo･２番部屋
  • 三越レストラン: Teppan Edo･６番部屋
  • Katsura Grill
  • Katsura Grill
  • 桂庭園
  • Kabuki Cafe
  • Garden House
  • Takumi-Tei
  • Takumi-Tei
  • Takumi-Tei
  • Takumi-Tei
  • Takumi-Tei
  • Takumi-Tei
  • Takumi-Tei
  • Takumi-Tei
  • Takumi-Tei
  • Takumi-Tei
  • Takumi-Tei
  • Takumi-Tei

Living

Living in the Disney Housing.

Participants reside in Disney-sponsored housing properties while sharing apartments with other Disney Internships & Programs participants from around the world. The Disney Housing team arranges the housing assignments, and participants will meet their roommates once they arrive at their apartment. It is possible to make a roommate request; however, this arrangement cannot be guaranteed. Every month, the Disney Housing team organizes fun, social events for participants. Participants are able to join the events and make friends from all over the world!

プログラム専用アパートでの共同生活

There are four apartments complexes: The Commons, Patterson Court, Vista Way and Chatham Square

Below is an example of the major amenities included in the unit:

 

Kitchen Refrigerator, Dish washer, Oven, Microwave, Stove
Living room Table, Sofa
Bed room Mattress, Night stand, Closet
Bath room Shower, oilet
Others A/C, land pthone, Wi-Fi

＊Housing facility and amenities may change without notice. Please visit following Disney’s official social media links.

Learning

Learning and Growing Through Global Guest Service

Our mission is to deliver inspiring experiences to guests visiting the Japan Pavilion by offering them opportunities to experience and connect with Japanese culture. To fulfill this mission, we strive to provide the highest level of hospitality. Upon joining, you will receive training in customer service English and job-specific skills. Through introducing Japanese products and cuisine to guests from around the world, you will have daily opportunities to learn, make new discoveries, and grow. By being mindful of how to apply your own experiences, knowledge, and uniquely Japanese qualities, you will find rewarding paths for personal and professional development.
プログラム期間を通して提供される充実の教育プラン

Mitsukoshi Seminars during the program.

Pre-departure education

Online Pre-departure Orientation & Self Learning Participants will receive useful information using our online learning platform to getting ready for living and working in Orlando. The self-learning courses will prepare participants to become familiar with Mitsukoshi Look and basic knowledges that you will need to become a Cultural Representative.

Seminars for after arrival.

Hospitality English Participants will learn how to appropriately communicate with guests using proper English. This seminar is designed to teach participants how to interact with guests from all over the world. After this class, participants are able to express “hospitality with sincerity” by verbal communication.
Omotenashi Seminars This is a mandatory session for all onstage employees who are working in the Japan Pavilion. They will learn the Japanese service manner. Our goal is to make our guests feel like they are really in Japan. In order to create this experience, participants will learn to work with a hospitality mindset.

ENTRY